Client Feedback Form

Name *

First Name

Last Name

Date

MM

DD

YYYY

Security Officer's Name *

First Name

Last Name

First Impressions and Professionalism *

Appearance and Presentation

Exceptional - Impeccably presented, created an excellent first impression

Very Good - Professional appearance with attention to detail

Satisfactory - Presentable and appropriate

Needs Attention - Some aspects of appearance could be improved

Unsatisfactory - Appearance did not meet professional standards

Greeting and Welcome

Exceptional - Warmly welcomed visitors with outstanding hospitality

Very Good - Friendly and professional greeting

Satisfactory - Appropriate welcome provided

Needs Attention - Greeting could have been more welcoming

Unsatisfactory - Failed to properly welcome visitors

Communication Style

Exceptional - Clear, friendly and extremely helpful communication

Very Good - Effective and pleasant communication

Satisfactory - Adequate communication

Needs Attention - Communication could be improved

Unsatisfactory - Poor and unclear communication

Reception and Assistance Quality *

Helpfulness to Office Visitors and Restaurant Guests

Exceptional - Went above and beyond to assist and accommodate visitors and guests

Very Good - Helpful and proactive in addressing needs

Satisfactory - Provided basic assistance when asked

Needs Attention - More attention to visitors needs required

Unsatisfactory - Failed to properly assist visitors

Restaurant Guests Directions *

Exceptional - Provided excellent guidance to restaurant guests with a personal touch

Very Good - Clear and helpful directions to the restaurant

Satisfactory - Basic directions provided

Needs Attention - Directions could have been clearer or more helpful

Unsatisfactory - Failed to properly direct restaurant guests

Check-in Process Efficiency *

Exceptional - Extremely efficient and smooth process

Very Good - Process handled well with minimal wait time

Satisfactory - Basic directions provided

Needs Attention - Directions could have been clearer or more helpful

Unsatisfactory - Failed to properly direct restaurant guests

Knowledge of Building & Services *

Exceptional - Demonstrated excellent knowledge of all building amenities and services

Very Good - Well informed about all aspects of the building

Satisfactory - Basic knowledge of essential information

Needs Attention - Limited knowledge of the facility

Unsatisfactory - Inadequate knowledge to assist properly

Security and Safety *

Professional Vigilance

Exceptional - Maintained excellent awareness while being welcoming

Very Good - Good balance of security focus and hospitality

Satisfactory - Adequate attention to security matters

Needs attention - Security awareness could be improved

Unsatisfactory - Insufficient attention to security responsibilities

Problem Resolution (If applicable) *

Not Applicable - No issues required resolution

Exceptional - Handled situation extremely well with perfect resolution

Very Good - Managed the situation effectively

Satisfactory - Adequate response to the situation

Needs Attention - Response could have been more effective

Unsatisfactory - Failed to properly address the situation

Sense of Security Provided *

Exceptional - Created an environment that felt very secure yet welcoming

Very Good - Good sense of security while maintaining hospitality

Satisfactory - Adequate security presence

Needs Attention - Security presence could be improved

Unsatisfactory - Failed to create a secure environment

Overall Service Rating *

Exceptional - Outstanding service that enhanced employee and guests experience

Very Good - Service that exceeded expectations

Satisfactory - Meets expectations for professional service

Needs Improvement - Several aspects of service needs improvement

Unsatisfactory - Service fell below acceptable standards

Would you like someone to contact you about your submission?

YES

NO